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Tutorial

Shipping an order in Auctiva Commerce will trigger the default Order Shipped email that is sent to the customer and the shipment will be recorded in the Order Manager. It's up to you to decide when to ship an order. It's usually a good idea to do this only after the payment is received and the customer's funds have cleared.

Step 1. View Shipments page.

If the Shipments page is loaded, skip to Step 2.

  • Click on the Orders icon in the upper-right corner of Auctiva Commerce administration.
  • Find the order to ship. Use the search tool if necessary.
  • Click on the "Details" link of the order to ship.
  • Click on the Shipments tab. This will load the Shipments page.
Step 2. Ship Order.
  • Review the shipment details, including any delivery instructions from the customer.
  • Click the Ship Items button.
  • Review the options in the Ship Order page. You can insert a tracking number if necessary. The tracking number will not appear in the default email notification sent to the customer. It will only display in the Order Details page when the customer signs in to their account on your store.
  • Click the Ship button.

This completes the task of shipping an order. An Order Shipped email will automatically be sent to the customer and the shipment is recorded on the Shipments page. A store owner can now print a packing list, edit the shipment, add a new shipment or record a returned shipment.

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