Help

Tutorial

How to do a "Mark as Received" transaction

This tutorial will show you how to mark payments as "Received."

When you receive a payment that does not need to be authorized (i.e., a check by mail or a purchase order), a "Mark as Received" transaction will complete the payment process. It's up to you as to whether or not this transaction will occur before the customer's funds have cleared. When this transaction is done, it returns a "Paid" payment status and a "Shipment Pending" order status.

Step 1. View the Payments page.

If the Payments page is loaded, skip ahead to Step 2.

  • Go to Order Manager by clicking on the Orders icon located in the upper-right corner of the Auctiva Commerce administration.
  • Find the order to be "Marked as Received." Use the search tool if necessary. Click on the "details" link to the right of the order to load the Summary page of the order.
  • Click on the Payments tab. This will load the Payments page that displays the order payment processing details.
Step 2. Mark as Received.
  • Tasks: Select the Mark as Received option and click on the Enter icon to the right of the task. The status will display "COMPLETE" when this transaction is done.

This completes the "Mark as Received" transaction. Your next step to complete the order is to process the shipment.

Tags

◄ Back to Help

Customer Support

If you have been unable to find the answer you were looking for using our Help documentation, please file a customer support request. We have customer support professionals ready to help you 24 hours a day, Monday - Friday (excluding major holidays.)