Help

Yes. Go to Store> Configure> Store Settings. Find the Store Name field and enter in the name. Click the Save button. Be aware, that your store name is will also appear in an order confirmation in the "Write checks to" field when the Mail (i.e., mail checks) Payment Method is enabled. If you do not accept checks on your storefront, this is not an issue.

Yes. Auctiva Commerce supports many different currencies. You can add currencies under Store> Configure> Currencies. The base currency for an Auctiva Commerce store is the U.S. Dollar (USD) by default. You can change this by adding a new currency, then deleting the USD currency. The base currency is always the currency displayed in administration. But, this does not have to be the currency that will also display to your customers in your store. A variety of new currencies can be added in your store settings. The new currencies and their respective exchange rates will convert to the base currency. Make sure your exchange rates are up to date when your store is using different currencies. Read the How to manage Store Currencies tutorial for more information.

If no product shows the "Add to Cart" button, then you probably have the Suspend Purchasing mode enabled. The Suspend Purchasing mode acts like a safe mode for store owners. When the Suspend Purchasing mode is enabled, all the "Add to Cart" buttons on the storefront are hidden. This means your customers can shop but will not be able to order products. Use this mode when you start the set up of your store (i.e., setting up shipping methods, payment methods, products, etc.) Once you are ready to take your first order, disable the Suspend Purchasing mode. The "Add to Cart" buttons will display, except for where you've deliberately set the buttons to be hidden per product. You can also use this mode if you discover a serious error; suspend purchasing until you have fixed the problem. Go to Store> Configure> Store Settings and locate the "Enable Suspend Purchasing Mode" on the bottom of the page to enable/disable this feature.

If just one or a couple of products are missing the "Add to Cart" button, see the Display Options section on the product Details page for each product. Follow these instructions:

• Go to Inventory> Manage Inventory. Navigate to the product.
• Click on the "Edit" link for the product.
• Check to see if the Disable Purchase box is checked in the Display Options section. If checked, that means that the "Add to Cart" button is hidden.
• Uncheck the Disable Purchase box.
• Click on the Save button to finish. Review the storefront to see if the changes worked.

Yes. A customer is asked for their billing and shipping address during checkout. The shipping address is checked against the Shipping Method for the product or group of products in the order. When a Shipping Method for a product has a Shipping Zone that is outside the customer's shipping address, the product can't be purchased. To learn more, read the "How to add Shipping Zones" tutorial. Shipping Zones can be found in Store> Shipping> Zones.

Yes. Go to Store> Configure> Store Settings to change the units. Auctiva Commerce gives you the option of using pounds, ounces, grams and kilograms to measure weight. You have the choice of inches and centimeters for dimension measurements.

The URL of your store is created when you first sign up for Auctiva Commerce. When you registered, your Store Name became the subdomain for the store URL. For example, if your Store Name were "MikesHardware," the URL would be http://mikeshardware.auctivacommerce.com.

Yes. Store Logos can be changed in the Store Settings. Go to Store> Configure> Store Settings. Follow these steps:

• Locate the Store Logo box.
• Upload Logo: Choose this option if you want to upload an image from your computer to be uploaded and replace the current Store Logo. When you click the 'update' button the selected image is automatically resized to a logo size 270px x 100px. Images must be in .jpg or .gif format only.
• Click on the Browse button.
• Find the image to upload. Select it.
• Click the Open button.
• Click the Update button in the Store Logo box to finish. The image for your Store Logo will load.
• Click on the Save button at the bottom of the Configure Store page.

You can customize the Home page and Contact Us page on your store using the Customize Theme View. To learn more, read the "How to change the Store Theme" tutorial.

When you change a store them, your customizations on the Contact page and Home page will reset. You will have to enter in this information again.

Auctiva Commerce has store theme presets that can be personalized to fit your needs. Fully-customizable store themes will be available in a future release of Auctiva Commerce.