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FAQs

  • What payment options can I offer? Do I have to offer PayPal?

    You don't have to offer PayPal. It's just one of the options you can give your customers. Here are all the payment method options:

    • Purchase Order: A Purchase Order Payment Method is paid by the customer with a purchase order. This is typical of business to business commerce or an option provided to select user groups. Customers are asked to enter the Purchase Order number upon checkout.
    • PayPal: A PayPal Payment Method is paid for by the customer with their PayPal account information. You must setup a PayPal Payment Gateway to process these transactions.
    • Credit Cards: American Express, Diner's Club, Discover, JCB, MasterCard and Visa are all available Payment Method options. Card holding customers pay using their credit card information. Credit cards must be processed using an integrated billing processor.
    • Google Checkout. You must set up a Google Checkout account to use Google Checkout on your store.

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  • Why do my customers leave my store to pay for orders?

    PayPal Express Checkout and PayPal Payments Standard require the customer to complete the order from a different website.

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  • Do I have to use an integrated billing processor?

    A billing processor is mandatory only for some of the Payment Methods featured on Auctiva Commerce. PayPal will require an integrated billing processor in order to complete these orders. You do not need an integrated billing processor for Checks and Purchase Orders. To learn more about integrated billing processors and the Payment Gateway feature in Auctiva Commerce, read the "How to add a Payment Gateway" tutorial.

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  • Can I add a new payment for an existing order?

    Yes. There are many reasons why a customer might need to issue an additional payment for the same order. When this happens, you will need to have the customer's billing information handy in order to record the new payment in Auctiva Commerce. Follow these steps to add a new payment to an order:

    • Go to Order Manager page by clicking on the Orders icon located in the upper-right corner of the Auctiva Commerce administration.
    • Find the order that needs a new payment. Use the search tool if necessary. Click on the "Details" link to the right of the order to load the Summary page of the order.
    • On the left-side menu, click on the "Payments" link. This will load the Payments page that displays the order payment processing details.
    • Click on the Add a New Payment button on the Payments page.
    • If the payment needs to be processed electronically, choose the Process Payment option. If you are simple recording a new payment, choose the Record Payment option.
    • Choose the Payment Method and enter in the relevant information, including the customer's billing information if necessary.
    • Click on the Save button.

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Customer Support

If you have been unable to find the answer you were looking for using our Help documentation, please file a customer support request. We have customer support professionals ready to help you 24 hours a day, Monday - Friday (excluding major holidays.)