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FAQs

  • What image format and size can I upload to Auctiva Commerce?

    Auctiva Commerce will upload JPEG and GIF images. The maximum file size for an image is 3.5 MB. You can upload as many images as you'd like on your Auctiva Commerce store. The images will be resized as necessary to fit into the pre-designed store themes. The current maximum display size is 500 pixels by 500 pixels.

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  • Can I change the Thumbnail image for a product?

    Yes. You can change every image associated with a product using the Pick Images with Advanced mode.

    • Go to Inventory> Manage Inventory. Navigate to the product.
    • Choose the Images tab.
    • Click on Pick Images with Advance Options.
    • Use the Binoculars icon to look for the images you would like to use for each image size.
    • Make sure to add meaningful Alt Text to help those with disabilities and boost your SEO.
    • Click Save Changes to finish.

    The Icon, Thumbnail, Standard and Additional image types for a product can all be changed using this tool. To learn more about how to change these images, read the "How to add Product Images" tutorial.

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  • How do I delete images?

    To do this, go Inventory> Manage Images. Find the image you want to delete. Hit the Delete icon in the far right column of the table. The image will be deleted.

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  • Why can't I see the Image Uploader or Image Manager?

    It's likely the Internet browser you are using does not have the proper plug-ins to display these features. Your Internet browser will need to have either an ActiveX plug-in for Internet Explorer or a Java plug-in (version 1.6 or above) for all other browsers installed. This install is only required once. If your browser prompts you to install the plug-in, follow the instructions.

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  • Can I upload/embed YouTube videos?

    Yes. You can upload videos to YouTube and then embed the videos in your storefront by placing the Embed HTML code into your product Description field.

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  • Can I remove an image from a product?

    Yes. You can remove images from a product without deleting the image from the store. This removes the link between the product and the image. Read the "How to remove an image from a product" tutorial for more information.

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  • Can I delete an image from my store?

    Yes. You can delete images from your store. When you delete an image, it's entirely removed from the store. Any links to a deleted image will be broken. Read the "How to delete an image from your store" tutorial for more information.

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    Customer Support

    If you have been unable to find the answer you were looking for using our Help documentation, please file a customer support request. We have customer support professionals ready to help you 24 hours a day, Monday - Friday (excluding major holidays.)