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You have a 15 day grace period after your monthly statement is calculated and released to you in which to pay your bill. In the event that you fail to reconcile your account during this time, your account will be suspended and your store inactivated. We will keep your data for a period of six months during which time you can reconcile your account and reactivate your store. If this does not happen, your data will be purged.

Yes. You can have as many stores as you would like, although you will need to pay the store fees for each store.

The last day to sign up for the promotional pricing is July 31st. Store owners who have enrolled prior to this date will continue to enjoy no store fees throughout the month of June (*monthly sales fees still apply for sales totaling more than $200). Additionally, these users will lock in their monthly store fee at $9.95 per month starting August 1st.

Store owners who enroll after July 31st will receive a free 30-day trial and be charged the normal monthly store fee at 14.95 per month after their trial expires. Sales fees accrue at the end of each month and are billed at the beginning of the following month. The first $200 of sales per month is free for all store owners.  

Your store fees are paid through your Auctiva.com account.

1. Log in to Auctiva.com. Your username and password are not necessarily the same as your Auctiva Commerce Administration account.
2. Hover your mouse over the My Account tab and click on My Invoices link. Review your charges.
3. Scroll down the page and click on the "Make a payment for this invoice" link.
4. Enter the Payment Amount.
5. Choose a Payment Method.
6. Click on the Make Payment button. If you chosen the PayPal payment method you'll be redirected to PayPal's website. Follow the instructions on PayPal's website to complete the transaction.

Yes. The promotional period has been extended through the month of June. This means that if you sign up for an Auctiva Commerce store before July 1st, you’ll lock in a monthly store fee of $9.95 per month.

Follow these instructions to cancel your store:

• Go to Auctiva.com and log in using your Auctiva username and password. Your username and password are not necessarily the same username and password you use to log in to your store administration.
• Hover your mouse over the My Account tab and click on the Auctiva Commerce link in the Settings section. The Auctiva Commerce Account page will load.
• Click on the Cancel button.
• Click on the Yes button at the "Are You Sure" prompt.
• Enter in your reason for cancelling your Auctiva Commerce store.
• Click on the "Yes, I want to cancel" button.
• Click on the "Cancel My Account" to confirm your cancellation.

If you have not entered any billing information for your account, your store will be placed in the "On Hold" status. In this status, customers will not be able to make purchases on your store. You will continue to have access to the store administration to manage current orders, but only for a limited time. Make sure you place a credit card on file so that your store remains open for business after the trial period ends. Follow these instructions to enter your billing information:

1. Log in to Auctiva.com. Your username and password are not necessarily the same as your Auctiva Commerce Administration account.
2. Hover your mouse over the My Account tab and click on the My Payment Method link.
3. Click on the Edit Credit Card Information button.
4. Enter your credit card information and click on the Save Settings button.

Yes. You can opt-out of the trial period. Follow these instructions to cancel your store:

• Go to Auctiva.com and log in using your Auctiva username and password. Your username and password are not necessarily the same username and password you use to log in to your store administration.
• Hover your mouse over the My Account tab and click on the Auctiva Commerce link in the Settings section. The Auctiva Commerce Account page will load.
• Click on the Cancel button.
• Click on the Yes button at the "Are You Sure" prompt.
• Enter in your reason for cancelling your Auctiva Commerce store.
• Click on the "Yes, I want to cancel" button.
• Click on the "Cancel My Account" to confirm your cancellation.

If you can't log into your Auctiva Commerce administration, it's possible that you're billing information is incorrect or outdated (i.e., expired credit card). Check to see if your billing information is correct by following these instructions:

• Go to Auctiva.com and log in using your Auctiva username and password. Your username and password are not necessarily the same username and password you use to log in to your store administration.
• Hover your mouse over the My Account tab and click on the Billing link.
• Click on the Edit my Credit Card Information button. The Billing Settings page will load.
• Check to see that your billing information is accurate and up to date.
• Click on the Save button to save any changes. You credit card information will be kept on file and your store fees will be automatically billed.

If the problem persists please create a support ticket by visiting http://support.auctivacommerce.com/

You should enter your billing information for your Auctiva Commerce store before the trial has expired to make sure the store stays open for business. When you add your billing information to your account before the trial period expires, you will be automatically billed and your store will continue to stay open. Follow these instructions to enter your billing information:

• Go to Auctiva.com and log in using your Auctiva username and password. Your username and password are not necessarily the same username and password you use to log in to your store administration.
• Hover your mouse over the My Account tab and click on the Billing link.
• Click on the Edit my Credit Card Information button. The Billing Settings page will load.
• Enter your billing information.
• Click on the Save button. You credit card information will be on file and your store fees will be automatically billed.

1. Log in to Auctiva.com. Your username and password are not necessarily the same as your Auctiva Commerce Administration account.
2. Hover your mouse over the My Account tab and click on My Invoices link. Review your charges.
3. If you wish to make a payment, scroll down the page and click on the "Make a payment for this invoice" link.
4. Enter the Payment Amount.
5. Choose a Payment Method.
6. Click on the Make Payment button. If you chosen the PayPal payment method you'll be redirected to PayPal's website. Follow the instructions on PayPal's website to complete the transaction.

Store fees are broken into two categories: a Monthly Subscription Fee and a Monthly Sales Fee. Your Monthly Subscription Fee is billed at the end of the month. This fee is the flat rate charge for your store. Your Monthly Sales Fee is based on monthly sales revenue, defined by the sum of all items sold through your Auctiva Commerce store less any applicable refunds. At the beginning of each month your monthly sales revenue is reset to $0 to start the next billing cycle. Monthly Sales Fees are based on a tiered sales revenue system. You can view the Pricing page to learn more about the Monthly Sales Fees tiers.